Success CascadePosts
A series on how success starts with the individual, compounds in the team, and reaches the customer. First published on LinkedIn.
- 01Success flows from the individual · Apr 22, 2026A team guided without understanding what their unique individual contribution looks like. A system that hits KPIs, delivers results, yet morale and loyalty are in question. Neither of these feels like a customer experience decision. But both are.
- 02Conversations that start with intention · Apr 28, 2026As a leader, the most impactful conversations I've had rarely started with an agenda. But they always started with intention.
- 03Success comes from helping others succeed · May 5, 2026There are moments in leadership where the usual tools stop working.
- 04From individual to team success · May 13, 2026Individual success doesn't stay individual for long.
- 05Customer success: accidental or intentional? · May 19, 2026If you've been following this series, we have arrived at an important point.
- 06It feels like winning · May 26, 2026It feels like winning when you stop selling to and start growing with your customers.
- 07Selection is a two-way question · Jun 2, 2026Most selection processes are designed to answer one question: is this person right for us?
- 08The gap between people and customer · Jun 9, 2026There are companies that try to solve for customer success and individual success separately.
- 09Replicators: what keeps the flow moving · Jun 16, 2026The conditions that make individuals successful don't scale through the leader alone.
- 10Synchronization vs uniformity · Jun 23, 2026I once heard that good teams work like well-oiled machines.
- 11Reading the current · Jul 8, 2026If you have been following this series, you know the cascade as one connected system. Individual success builds into team success. Team success shows …
- 12Before the customer journey, the employee journey · Jul 14, 2026It's very likely you've heard the term "customer journey" before.